Shipping policy

Order Processing

After placing your order, you will receive an order confirmation by email.

Orders are processed as soon as possible after payment has been received. Once your order has been shipped, you will receive a shipping confirmation with tracking information, if available.

Delivery Time

The estimated delivery time starts from the moment the order has been shipped, not from the moment the order is placed.

Most orders to the Netherlands and Belgium are delivered within 1–2 business days after shipment.

Most orders to Germany and France are delivered within 2–3 business days after shipment.

Most orders to other EU countries are delivered within 5–7 business days after shipment.

In some cases, delivery may take longer than expected.

Shipping Address

You are responsible for providing a complete and correct shipping address when placing your order.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at:

melorn.info@gmail.com

We cannot guarantee that address changes can still be made after the order has been processed or shipped.

Shipping Costs

Any shipping costs will be shown during checkout before you place your order.

The final shipping costs may depend on the destination country, order value, package size, package weight, or the selected shipping method.

Track & Trace

If available, you will receive a tracking link by email after your order has been shipped.

Please note that tracking information may take some time to update after the package has been handed over to the carrier.

Delayed Delivery

If your order has not arrived within the estimated delivery time, please first check the tracking information, if available.

If your package still has not been delivered after a reasonable period, please contact us at:

melorn.info@gmail.com

Please include your order number and the email address used to place the order, so we can check the shipment.

Lost or Undeliverable Packages

If a package is returned to us because the address was incorrect or incomplete, or because the package was not collected in time, we may charge additional shipping costs to resend the order.

If a package appears to be lost during shipping, we will investigate this with the carrier and look for a suitable solution.