Refund policy

You have the right to return your order within 30 days after receiving it, without giving any reason.

To use your right of return, you must inform us within 30 days after receiving your order that you wish to return it. After notifying us, you have 14 days to send the product back.

Return Conditions

The product must, where reasonably possible, be returned:

  • in its original packaging;
  • complete with all supplied parts, accessories and documentation;
  • undamaged;
  • in a condition that is consistent with normal inspection or fitting of the product.

You may inspect and assess the product in the same way you would be allowed to do in a physical store. If you use the product more than necessary to establish its nature, characteristics and functioning, we may deduct a depreciation amount from the refund.

Return Costs

The costs of returning the product are the responsibility of the customer.

We do not reimburse return shipping costs. You are responsible for returning the product correctly, sufficiently stamped or paid for, and properly packaged. We recommend using a shipping method with track & trace.

How to Register a Return

Would you like to return a product? Contact us at:

melorn.info@gmail.com

Please include:

  • your name;
  • your order number;
  • the product you wish to return;
  • the reason for return, if you wish to provide one. This is not required.

After your return request, we will send you the return instructions.

Refunds

After receiving and inspecting the returned product, we will refund the amount due using the same payment method used for the original order, unless otherwise agreed.

We will issue the refund within 14 days after receiving your return request. We may wait with the refund until we have received the product back or until you have provided proof that the product has been returned.

For a full return, we will refund the purchase amount, including the standard shipping costs of the original delivery. Any additional costs for a more expensive shipping method than the standard delivery will not be refunded.

The return shipping costs remain the responsibility of the customer.

Damaged, Used or Incomplete Returns

If the product is returned damaged, used, incomplete, or not properly packaged, we may deduct a depreciation amount from the refund.

If the product can no longer be sold due to damage or use, this may result in a lower refund amount.

Exceptions to the Right of Return

Some products cannot be returned unless they are defective or incorrectly delivered. This applies, among others, to:

  • products that are sealed for hygiene reasons and whose seal has been broken after delivery;
  • products that have been custom-made or personalized for you;

Defective or Incorrectly Delivered Product

Did you receive a defective, damaged or incorrect product? Contact us as soon as possible at melorn.info@gmail.com with your order number and photos of the issue.

In that case, we will look for a suitable solution. This does not fall under a normal return where the customer pays the return shipping costs.